A game’s interface is where players communicate with the game, so it has intrinsic importance to players. As player interactions in a game get more advanced, so does the complexity of the game interface. Massively Multiplayer Online game (MMO) interfaces are at the top of the complexity pyramid as they can display plentiful information such as character skills, stats, maps, chat windows. As the interface gets more complex, so does the merits of customizable interfaces. This paper reports results from a study which investigated the importance of interfaces and interface customization for MMO players using an online mixed method survey. Results validate that interface quality is important for players and interface customization is a desirable feature for player engagement and motivation to play MMOs. Further results are discussed in the paper.
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